Improve Patient Experience

A community for healthcare professionals to turn around customer service delivery problems through strategies that help medical practices thrive

OUR MISSION:

To provide a safe space for medical practice owners and professionals to impart knowledge, share ideas, problem solve, vent, and give support, so others feel empowered and able to take immediate action

HOW WE DO IT:

We have an attitude of service and authentically want to help others AND ourselves

We share our ideas, resources, vendors, solutions, and sense of humor

We are open minded about others’ ideas, opinions, situations, and actions

We treat everyone with respect and kindness

We honor confidentiality

OUR VALUES:

Outstanding Customer Service Delivery

Personal and Professional Growth

Integrity

FUN!

Blogs

The Carbon Copy of Exceptional Customer Service

On a recent Friday morning, I woke up with a sore throat. Despite the discomfort, I made it through the day, but I was extremely tired all day long.

Can Great Customer Service Be Better than Medicine?

I recently had a medical emergency in which dealing with medical staff was more painful than my physical ailment.

Shouldering the Pain of BAD Customer Service

My friend Joe had shoulder replacement surgery in mid-January. Boy, talk about having to shoulder a painfully BAD customer experience! Following is his story.