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The Carbon Copy of Exceptional Customer Service
On a recent Friday morning, I woke up with a sore throat. Despite the discomfort, I made it through the day, but I was extremely tired all day long.
Can Great Customer Service Be Better than Medicine?
I recently had a medical emergency in which dealing with medical staff was more painful than my physical ailment.
Shouldering the Pain of BAD Customer Service
My friend Joe had shoulder replacement surgery in mid-January. Boy, talk about having to shoulder a painfully BAD customer experience!
How Customer Service at a Pediatrician’s Office Dares To JUMP Through Hoops for Patients
A few weeks ago, I shared a colleague’s story about the BAD customer service that he and his partner’s son experienced at a dental office.
Are your customer service efforts proactive in patient communication?
In any business, especially in the field of healthcare, how you communicate with customers or patients is vital.
Improve Patience Experience Center is a 501c3 nonprofit organization with the EIN: 88-4018206
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